We all know that air conditioning companies are good at what they do. But, should they offer other services that do not concern air conditioning units like computer repairs? I don’t think it’s a good idea. They are called air conditioning repair companies for a reason. There are several reasons why they should not offer other services like computer repair. Let me give you some of it.
1. Knowledge
Before you can start to fix something, you got to have enough knowledge about it. Air conditioning repair companies are very knowledgeable about air conditioning units but have little to none when it comes to computers. The tools that are being used are not the same as well.
2. Specialization
The reason why people go for the AC repair companies is that they are certified to do a great job in fixing air-conditioning units. Mastering a skill doesn’t work overnight. It needs time and experience to be able to specialize in something that you’re not used to.
3. Market
Aside from the fact that Air Conditioning repair companies don’t know much about computers, their clients are the same. It won’t be wise just to put up a computer repair service because this can also affect the credibility of the company when it comes to their clients.
4. Manpower
The manpower that an air conditioning repair company uses is those who are excellent in fixing cooling units but even if they are good at what they do it doesn’t mean they can fix anything. Most especially computers that are way more complicated than the repairs being done for an air conditioning unit.
As a business owner, you should focus on what your company offers unless you will invest to enrich a new side of the business. You would need a lot of upgrades and training to be able to serve another type of service in your company.…
3 Questions to Ask Tech Support Before Telling Them About Your Issue
All of us have probably experienced calling for help even once. We know there is like a few seconds of an awkward moment when you reached a technical support, thinking how you will start explaining what problems are you experiencing. I feel you. I’ve been there. Most especially if you have multiple issues that you need to be addressed. It’s typically hard to know where you should start. Here’s the thing, before you rant about anything to your technical support here are three fundamental questions that you can ask so you can save a lot of time and trouble.
1. Qualification and Specialization
You can ask your tech support their skills like if he specializes in Microsoft or removal of viruses. Anything like that will give you a hint if he can quickly help you out. By doing so and you heard that he could do well with the issues you are having then it would be easier for you to explain what’s going on.
2. Experience
Check for previous experiences like what he was able to fix before. How he did it and how fast and efficient he processed it. With this question, you can see how well does he know about his job and how knowledgeable the tech support is to handle your problem.
3. Guarantee
Check for the accountability of the tech support. You can ask if your tech specialist can secure their work and if it’s something they can back up. You will see if the tech support is confident about their job.
It’s pretty easy and by asking these questions, you can be comfortable saying and explaining the issue that you are experiencing. It will save you the trouble of repeating yourself over and over again, and they can easily get the job done. It’s not wrong to ask a few questions before you start explaining what the problem is, as a matter fact it can make things easier.
